WaHub Privacy Policy

Last updated: June 13, 2026

WaHub is a service operated by Nortec (hereinafter, "we") that lets businesses connect and manage their WhatsApp Business Platform account from Meta. This policy explains what data we process, for what purpose, how we protect it, and what rights you have. For any questions you can write to us at nortec@nortec.sarl.

1. What data we process

When a client business connects its WhatsApp through WaHub, we process:

• The identifier of its WhatsApp Business Account (WABA) and of its phone number.
• The business's display name and phone number.
• An access token, provided by Meta, that authorizes us to operate its account.
• Technical data from the events Meta sends us (template status, connection, messages).

We do not collect personal data of the end recipients the client communicates with over WhatsApp; those messages are handled by Meta's platform.

2. How we use the data

We use the data solely to provide the contracted service:

• Connect the client's account to the WhatsApp Business Platform.
• Register its number and upload the message templates it requests.
• Show the client the status of its account and its usage.
• Ensure the operation and security of the service.

We do not sell or share data with third parties for advertising purposes.

3. Who we share the data with

For the service to work, the data is shared with Meta Platforms (WhatsApp Business Platform), which acts as the messaging provider. This processing is also governed by Meta's policies. We do not share the data with any other third party, except where required by law.

4. Retention and security

We keep the data while the client maintains an active account with us. Access tokens are stored encrypted, and access to our systems is restricted. Communication with our servers always takes place over a secure connection (HTTPS).

5. Your rights

As a client you may request at any time to access your data, rectify it, or delete it, as well as revoke the connection of your WhatsApp account. To exercise these rights, write to us at nortec@nortec.sarl.

6. Data deletion

To request the deletion of your data, send us an email at nortec@nortec.sarl stating your business name. We will disconnect your WhatsApp account from our app and delete the associated data (including the access token) within a maximum of 30 days, unless the law requires us to keep it.

7. Changes to this policy

We may update this policy to reflect changes in the service or in regulations. We will always publish the current version on this same page, with its update date.

8. Contact

Data controller: Nortec.
Contact email: nortec@nortec.sarl.